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Total Quality Management MCQs
Which of the following service quality dimensions covers the physical aspects of services, especially the visual appearance of facilities?
11. Which of the following service quality dimensions covers the physical aspects of services, especially the visual appearance of facilities?
- Tangibles
- Assurance
- Empathy
- Reliability
Answer
The correct answer is: A) Tangibles
Explanation
Tangibles is the service quality dimension that covers the physical aspects of services, particularly the visual appearance of facilities.