Home »
MCQs »
Total Quality Management MCQs
Which of the following is not considered a dimension of product quality?
3. Which of the following is not considered a dimension of product quality?
- Employee service
- Performance
- Reliability
- Durability
Answer
The correct answer is: A) Employee service
Explanation
Employee service is not regarded as a dimension of product quality; rather, it is directly related to customer service quality and the overall service experience, whereas performance, durability, and reliability are considered dimensions of product quality.