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Total Quality Management MCQs
Which of the following is considered to have the highest degree of quality concerning TQM?
22. Which of the following is considered to have the highest degree of quality concerning TQM?
- Process-oriented system
- Employee involvement
- Meeting customer expectations and industry standards
- All of the above
Answer
The correct answer is: C) Meeting customer expectations and industry standards
Explanation
In terms of TQM, meeting industry standards and customer expectations is regarded as the highest level of quality.