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Which of the following is considered the primary element of total quality management?

1. Which of the following is considered the primary element of total quality management?

1. Continual improvement
2. Effective communication
3. Customer-focussed
4. All of the above

Answer

The correct answer is: D) All of the above

Explanation

Continual improvement, effective communication, and customer focus are all considered the primary elements of total quality management (TQM). Continual improvement is the continuing work to enhance products, and while effective communication and customer focus are essential components of TQM, continual improvement serves as the foundation for achieving excellence and long-term success.