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What do you mean by quality?

2. What do you mean by quality?

1. Quality refers to the ongoing process of improving the product or service
2. Quality refers to decision-making and problem-solving responsibility
3. Quality refers to the participation of higher authorities in delivering the product
4. All of the above

Answer

The correct answer is: D) All of the above

Explanation

Quality, in the context of Total Quality Management (TQM), includes not only the ongoing process of improving products or services but also the decision-making and problem-solving duties.