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What is the full form of BPO?

Full form of BPO: Here, we are going to learn about the BPO, full form of BPO, overview, BPO services, BPO benefits, differences between BPO and call centers, etc. By Anushree Goswami Last updated : April 4, 2024

BPO: Business Process Outsourcing

BPO is an abbreviation of Business process outsourcing. It is a convention of a company to another company which is an external provider of services or business operations processes. It enables companies to outsource non-core responsibilities because it is used in a reduction in expenses computing methods, especially in businesses.

Business process outsourcing may comprise manufacturing or back-office tasks such as accounting, data entry, and human resources. It also comprises front-end services like customer care and technical support.

As a consequence, BPO services categories can be classified into back-office outsourcing and front office outsourcing.

In the outsourcing sector in India, around 2.8 million people work. Annual income revenues are around $11 billion, around 1% of GDP. In India, around 2.5 million people graduate every year. Remunerations are getting higher by 10–15 percent as a consequence of expertise and skill deficiency. The international BPO Industry is estimated to be worth a value of 120–150 billion dollars; of this, the offshore BPO is estimated to be some value of US$11.4 billion.

Image source: http://infosoftlabs.in/history-of-business-process-outsourcing-in-india/

BPO Services

Following mentioned below are the three given services of BPO,

• Onshore outsourcing: It is also recognized as domestic outsourcing. It alludes to acquiring BPO services from some other service provider company within the same country.
• Nearshore outsourcing: It alludes to acquiring BPO services from some other service provider company in the neighboring countries.
• Offshore outsourcing: It alludes to acquiring BPO services from an external service provider organization or company in another country apart from the neighboring countries.

BPO Need of outsourcing

The foremost and the most significant cause for which outsourcing is put into service is a noteworthy and enormous cost diminution. It diminishes the cost of the everyday tasks that a company or organization requires.

Benefits of BPO

• Focus on core business
• Reduced overhead
• Outside expertise
• Efficient and cost reducing
• Increase company flexibility
• Increase in revenue etc.

Difference between BPO and Call Center

BPO is a service provider organization or company which is responsible for performing a course of action or task of another business organization or company. It is used to reduce the expenses by saving the cost or gaining in productivity and efficiency.

On the other hand, Call center is a component and one segment of the client's business. It comprises managing and handling telephone calls. It is used to resolve customer's grievances and requests over telephone calls.